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Warranty Policy

WARRANTY POLICY


CGID guarantees the quality of our eyewear. If you are not satisfied with your glasses, simply contact us ( inbox mail or email:service@cgid.vip) for a refund or a replacement.

CGID offers 100% money back guarantee which allows customers to make an equal return or refund while catering to the related return policy.

Standard Warranty Service(30 days)
If you order from any our Authorized Retailers without registering in our website, you'll enjoy Standard Warranty Service (30-day) and are eligible for a one-time replacement pair within one month.
The following are the Authorized Retailer List.

Super Warranty Service(365 days)
If you order from our office website or Authorized Retailers with registering in our website, CGID provides Super Warranty Service (365-day) and you're eligible for a one-time replacement pair within 12 months.

*Please note that a one-time replacement pair will be only issued if there is clear quality defects in material and workmanship or loss parts of glasses.Product warranty does not cover damage caused by accidents, negligence, or improper care.


Q&A:
1、If i purchase from authorized retailer, how can i get super warranty service?

STEP1: Sign up in our official website.
Click

STEP2: Click the related link to verify your email address. (In your registered mail box)

STEP3: Finally, you’ll receive a verified email and you succeed in registering to become our member.It means you extend 365-day warranty service once your account created successfully.


During the warranty period,if there is any problem, feel free to contact us via inbox mail or email us(service@cgid.vip).


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