Order,HELP&FAQs

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Q: How can I track my order?
A: Make sure you have your tracking number ready and you can check the order status by logging to https://www.17track.net/en 

Q: Can I cancel my order? 
A: We suggest our customers email us(service@cgid.vip) or just message us from our web first, then our service team will handle your order cancellation. Please contact us ASAP, since we process our orders very quickly.
 
Q: Can I change my order? 
A: We suggest our customers email us(service@cgid.vip) or just message us from our web first, then our service team will handle your order cancellation. Please contact us ASAP, since we process our orders very quickly.
 
Q: How do I place an order on CGID official website?
A: Refer to the link: http://cgid.vip/art/place-order-a0044.html
 
Q: How do I use my code?
A: Refer to the link: http://cgid.vip/art/place-order-a0044.html

Q: I can’t find my code, where can I find it?
A: STEP1: New customer-Join free
    STEP2: After joining in successfully, login in.
    STEP3: Login in your account-Find"My coupon"
    Then you can get 30% off code directly.
 
Q: What should I do if I did not receive any confirmation email?
A: We sincerely apologize for this technological problem happened to you, if you did not receive confirmation email 24 hours after you placed an order, please contact our service team by email:service@cgid.vip, or the quickest way to reach us is just message us on our web page. http://www.messenger.com/login/
 
Q: I placed an order on Amazon before and I want to upgrade warranty service, what should I do?
A: We are glad to help, here is the link of our warranty policy page, https://cgid.vip/art/warranty-policy-a0025.html check it out and it there is still other questions you seek for help, please don’t hesitate to message us directly from our web page. If your question is related to our product quality, we suggest you email us(service@cgid.vip) or just message us directly from our web. We will get you fully refunded or we can send another new one free to you.
 
Q: Do you provide prescription glasses for me?
A: Definitely. Please submit your eyesight data to our service@cgid.vip. We can customize depending on your demands.
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